Notation based on the Specified Commercial Transactions Law

Distributor: EASE GK
Operation manager: Shojiro Sugaya
Location: 1500001, 2-14-7 Jingumae, Shibuya-ku, Tokyo Nojiri Mansion 202
Contact: info@commonbase.jp
Phone number: 03-6555-3903
Business hours: 13: 00-17: 00 * Excluding Saturdays, Sundays, national holidays, and holidays designated by us
Product price: Displayed for each product

Necessary charges and shipping charges other than the product price:
Shipping within Japan is 800 yen (Okinawa, Hokkaido, some remote island areas are 1,500 yen)
* Free shipping for purchases of 9,900 yen (tax included) or more per order only for domestic purchases
* 9,900 yen (tax If you place multiple orders less than included), the shipping fee will be charged for each.


Payment method and payment timing:

・ Online credit card payment, etc.
* Credit card payments are based on the terms and conditions of each credit card company.

Delivery time and delivery method:
Shipping within Japan will be shipped within 4 business days after order confirmation. Masu (excluding weekends and holidays)
Returns / Exchanges / Cancellations :
We do not accept returns, exchanges, or cancellations after your order, except in the case of defective products or incorrect delivery of products by us. If the item is defective or if we make a mistake in sending the item, please contact us by email within 7 days after the item arrives. We will respond by exchange or refund. In addition, We will bear the return shipping fee in case of defective products or mistaken delivery of products by us, so please return by cash on delivery.
* Regarding exchange, we will exchange for the same product only if it is in stock. If the item is not in stock, we will refund the item price.
* Please be sure to pick up the sent product at your own risk. Please note that if you do not pick up your baggage even after the storage period of your absent baggage has expired, it will be automatically returned or canceled. Please note that we cannot accept returns or reshipments after cancellation. Please note that depending on the situation, we may charge the shipping fee for the round trip.

[Return target]
"Defective product / wrong product by our company"

* The certification of defective products will be confirmed by our company after contacting the customer, and will be confirmed by contacting the customer. Please note that refunds cannot be made before the defective product arrives at our company. In addition, even if the product is defective, it cannot be returned or exchanged in the following cases, so please check the product immediately after arrival.

1) Items that have been received for more than 7 days (please check the contents immediately after receipt)
2) Worn or used items, washing or cleaning Products that have undergone repairs or corrections such as size corrections
3) Items with detached or lost product tags / labels
4) After wearing, including fitting, odors, stains, scratches, etc. If different
5) If the product package (including individual packaging bag, box, accessories) is damaged or lost

[Return request method]
If you wish to return, please contact us by e-mail. (Info@commonbase.jp)

[Refund time and refund method]
Refunds will be processed within 5 business days.
If you pay by credit card, you will need to cancel your credit card payment. Refunds may be carried over to the next month or later if returns occur across the deadline of the card company, which differs depending on the card company or the contract details of the customer. We cannot check the contract details regarding your credit card usage, so please contact the contracted card company directly for details.

English